Returns 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Contact us at info@qldpoliceshop.org.au for more information about the exempted products.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted
Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed.
Late or missing refunds
In case of late or missing refunds please contact us at info@qldpoliceshop.org.au
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@qldpoliceshop.org.au and send your item to: Level 1, PHQ Gym, 200 Roma Street, Brisbane QLD 4000, Australia.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to Level 1 PHQ Gym, 200 Roma Street, Brisbane QLD 4000, Australia
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Note: Australian consumer law may take precedence over this document. For more information visit consumerlaw.gov.au or www.accc.gov.au or contact us at info@qldpoliceshop.org.au